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Troubleshooting

If you need further support, then you can email support@traintrackr.io

Problem		Check
No lights come on when the board is plugged in	This is the first time I've plugged my board in	A computer USB port or old mobile charger can be used to power the board. If you don't see any lights come on then try another port in your computer, or try another charger and/or wall socket. Plug another device into your charger to see if that receives power.
No lights come on when the board is plugged in	The board was working previously	Check that your USB port or charger are still proving power by plugging in another device.
I can't connect to the traintrackr WiFi network	I can't see it in my list of WiFi networks	Make sure the board is powered and you have pressed the 'flash' button. All the lights on the board should turn on to let you know you are in WiFi setup mode.
	I've pressed the flash button but no lights come on	The board may not have power, check that your USB port or charger are still proving power by plugging in another device.
	I've pressed the flash button and all the lights on the board are on but I still can't see the Wifi network	Sometimes it takes a while for the list of networks to refresh, try waiting a minute and looking again
	I can see the network but can't connect to it	This can happen if you have powered the board but haven't pressed the flash button
	I'm being warned there is no internet connection on the traintrackr Wifi network	This is normal, you can click 'ignore' to this message and proceed with the setup process
Apart from the 3 status lights, nothing else is showing on my board	Do you have night mode enabled?	During your selected night mode hours (if enabled) your board will only show the 3 status lights and nothing else. You'll need to disable, or adjust your night mode hours if you want the board to light up at different times.
	Do you have a geographic map with the rain layer selected?	If you have selected the rain layer on your map but there isn't any current precipitation then your board will be blank. While unusual this does happen sometimes, doing a rain dance might help in this situation.
	Do you have a transit board?	Late at night or during strikes / engineering work there may be no trains running, when this happens you will see no lights on the board.

LED Error Codes

Each generation of our products has it's own set of LED codes, to determine which generation of product you have, check how many status LEDs your board has.

Problem	Check
Board cycling through every light	Board ready for setup, goto https://www.traintrackr.io/setup to get started
1 Single light on	System is booting, this should last for about 5 seconds after you have plugged the board in
2 Flashing lights	System error, please contact us for support - support@traintrackr.io
3 Flashing lights	Can't connect to the WiFi network or server. Check your router is powered and connected to the internet. If it is then try disconnecting and reconnecting the power to your board. If this doesn't work after 2 or 3 times then try going through the setup process to verify your WiFi details
4 Flashing lights	Invalid access key, go through the setup process and verify your access key here
All lights on	You are in WiFi setup mode, if you don't intend to be in this mode then disconnect and reconnect the power to restart the board.
Random lights come on and change every minute	The board is working as expected, these are the trains running through the network. We update them every minute as we get data from the transport network.
No lights on	Is the board powered? Check that your USB port or charger are still providng power by plugging in another device.
	There may have been an error, disconnect and reconnect power to reset board.
	Late at night there may be no trains running, when this happens you will see no lights on the board.

Problem	Check
Board cycling through every light	Board ready for setup, goto https://www.traintrackr.io/setup to get started
Only Power light on	System is booting, this should last for about 10 seconds after you have plugged the board in
Power light and WiFi light on	Sometimes having a space charatcer in your SSID (WiFi network name) can cause issues, try using a network without spaces Some customers have had issues with mesh networks, network extenders, and when the SSID is running on multiple frequencies. For this reason we suggest you use a single 2.4Ghz network directly from your router.
Power light, WiFi light, and data light on	Everything is working as expected, when there is no other data to display only these lights will be on
Error light Flashing 2 times	Can't connect to the WiFi network. Check your router is powered and connected to the internet.
Error light Flashing 3 times	Can't connect to the WiFi network or server. Check your router is powered and connected to the internet. If it is then try disconnecting and reconnecting the power to your board. If this doesn't work after 2 or 3 times then try going through the setup process to verify your WiFi details
Error light Flashing 4 times	Invalid access key, go through the setup process and verify your access key here
Error light Flashing 5 times or more	Please contact us for support - support@traintrackr.io
All lights on	You are in WiFi setup mode, if you don't intend to be in this mode then disconnect and reconnect the power to restart the board.
Random lights come on and change every minute	The board is working as expected, these are the trains running through the network. We update them every minute as we get data from the transport network.

Problem	Check
Board cycling through every light	Board ready for setup, goto https://www.traintrackr.io/setup to get started
Only Power light on	System is booting, this should only take a few seconds
Power light on, WiFi light flashing	Your board is attempting to connect to your WiFi router
Power light and WiFi light on, Data light flashing	Your board is connected to your WiFi router and is attempting to connect to our server
Power light, WiFi light, and Data light on	Everything is working as expected, when there is no other data to display only these lights will be on
Error light Flashing 2 times	Your board is currently unable to connect to your WiFi network. This situation could be temporary, check to see if your router is powered and running correctly, you can try restarting your board and router if you continue to have issues.
Error light Flashing 3 times	Your board can't connect to our server, this could be due to internet connectivity issues, if the problem persists try restarting your router.
Error light Flashing 4 times	Invalid access key, go through the setup process and verify your access key here
Error light Flashing 5 times or more	Please contact us for support - support@traintrackr.io
All lights on	You are in WiFi setup mode, if you don't intend to be in this mode then disconnect and reconnect the power to restart the board.
Random lights come on and change every minute	The board is working as expected, these are the trains running through the network. We update them every minute as we get data from the transport network.

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